Shipping policy

Your order will be fulfilled by the delivery date set out on the Product page, unless there are exceptional circumstances.

Your order will be delivered to the delivery address (subject to the restrictions in the paragraph below) you specify when placing your order, unless you opt (where available) to collect it from aramex local offices. If you opt for this collection service, your entire order will be delivered to your chosen collection point and will be available for collection by you from the date specified by e-mail or notified to you by our courier. When collecting your order, you should take with you the e-mail, along with some form of identification (such as an ID or driving license).

Orders cannot be delivered to PO Box or similar addresses. Products comprised within the same order cannot be delivered to different addresses.

It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Products. If you order a large, heavy or bulky Product, you are advised to check that its dimensions (allowing for packaging) will allow it to pass freely through the doorways and corridors of the delivery address.

If you are unable to take delivery of items, you will have a certain period of time in which to collect the Product(s) from the specified courier. Thereafter, the Product(s) will be returned to us and we will consider you have exercised your right to cancel the order.